Terms Of Service

Free Trial Program
The free trial program allows unlimited use of all features of the system for 30 days with no obligation to pay. Devices cannot be monitored more frequently than every 5 minutes during the trial. Free trial accounts can be upgraded at any time during the trial period to remove the trial limitations. If an account is upgraded before the trial period ends, the account will be billed a pro rata amount to cover the rest of the month as described in the service fees section below. The free trial will automatically be converted into a paid account after the 30 day trial period unless an email sent to billing@pointnorthnetworks.com stating your intent to cancel is received.

Service Fees
Monthly fees are automatically billed to the credit card on the monthly anniversary date of sign up each month to cover service for that month. If a service is requested during the month, a pro rata fee is billed the day the service is requested to cover the time from then until the end of the month. If monitoring frequency for a sensor is increased during the month, a pro rata fee will be billed to cover the difference in price. If monitoring frequency is lowered during the month, or a sensor is deleted during the month, a pro rata credit will be issued to the account creating a credit balance. The credit balance will not be issued to the credit card on file. The credit balance will remain in the account until it is consumed by future services. 

Credit Card Expiration or Authorization Failure (Service Suspension)
If an account credit card is due to expire, an e-mail will be sent to the default e-mail contact for the account. If credit card authorization fails for any transaction, the default e-mail contact will be notified. If the account is not updated with valid credit card information within 5 days, monitoring services will be suspended. Following service suspension, when the account has been updated with valid credit card information, monitoring service will resume. Accounts will be removed entirely after 30 days without updated credit card information.

Account Cancellation
This is a monthly subscription service with no contract required. The account can be cancelled at any time by sending an email to billing@pointnorthnetworks.com with your intent to cancel.

Money Back Guarantee
If you are not satisfied with the service you have received, you may cancel your account at any time and receive a full refund of fees billed during the month the account is cancelled.

Termination of Service
We reserve the right to terminate service for any customer at any time, at our sole discretion.

DISCLAIMER
THIS SERVICE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.